Refund Policy

If you are not satisfied with you order, we offer a 14-day refund policy, which means you have 14 days after receiving your item to request a refund. 

To be eligible for a refund, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You will also need proof of purchase or the receipt. 

To start a refund, please contact us at info@dawnclarkedesigns.co.uk If your refund is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.   Items that are sent back to us without first requesting a refund will not be accepted.   Please note that the customer is responsible for return shipping charges. 

Unfortunately, we are unable to accept refund on made to order, personalised items, sale items or gift cards. 

Damages & Issues

On arrival of your order, please inspect your garment and notify us immediately if the item is damaged or defective or if you have received the wrong item, so that we can resolve and correct as quickly as possible. 

If your product arrives faulty or damaged, you are entitled to an exchange or a full refund (including the return shipping costs).  If this is the case, please contact us within 48 hours of receiving the faulty or damaged product.  Unfortunately, we will be unable to accept your request if it is outside of this time frame. 

Exchanges 

The quickest way to ensure your order is fulfilled, please apply for a refund and once the refund is accepted, make a separate purchase for the new item. 

Refunds

We will notify you once we have received and inspected your return.  We will then let you know if the refund has been approved or not.  If approved, you will be automatically refunded on your original payment method.  

Please remember it can take some time for your bank or credit card company to process and post the refund. 

If you have any questions regarding our return policy, please email us at info@dawnclarkedesigns.co.uk.

Consumer rights

Consumer Rights Act 2015 (the Act) states that goods that are sold must be as described, fit for purpose and of satisfactory quality. If Consumers discover that products do not meet these requirements they can reject them and ask for their money back providing they do so quickly (initially within 30 days). Alternatively, either within the initial 30 days or subsequently, they can request a repair or replacement, and if this is not successful, they get a further opportunity to reject or claim compensation.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you have the legal right to cancel your order up to 14 calendar days after the day on which you receive your goods (with the exception of any made to order items, e.g.bespoke or made to order/bespoke children’s clothing).  You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. 

Please return the unused goods to us with the original receipt within 14 days and we will offer you an exchange, a credit note or a full refund.  Please note, if you return the goods because you have changed your mind you must return the goods at your own expense.  You must ensure the goods are packaged adequately to protect against damage.